Frequently Asked Questions

Q: I didn’t receive the scheduling link. What should I do?
A: Email us at decorateddoorsteps@gmail.com and we’ll promptly provide your scheduling link.

Q: How should I prepare for installation?
A: Clear the area that we’ll be decorating. If you have some of your own decorations, please wait until after installation. At that time you’re welcome to customize in any way you see fit.

Q: Do I need to be home during installation?
A: No.

Q: How long does installation take?
A: 30-60 minutes, depending upon package.

Q: How does your pricing work?
A: Pricing is per home — one door, one entryway, one porch.

Q: Do you decorate apartments or condos?
A: I work with single-family homes and townhomes that have a private entryway.

Q: What happens if decorations are damaged by weather or stolen?
A: This is out of our control and as such, there’s nothing we can do in these situations.

Q: Can I carve the pumpkins?
A: After I leave, it’s your property. You’re welcome to carve them but we are unable to replace them.

Q: Do you coordinate with landscape lighting?
A: If your landscape lighting is clearly marked, we’ll do our best to position decorations so they’re highlighted.

Q: What if I don’t like the final design?
A: We’ll do our very best to make sure you’re happy, but all sales are final.

Q: Do you decorate commercial properties?
A: Yes! We would love to provide a quote for your business. Contact us at decorateddoorsteps@gmail.com for more information.

Q: Do you offer discounts for multiple houses?
A: Sorry, no discounts.

Q: Can I cancel my order?
A: Yes, up to 72 hours before scheduled installation. Please email me at decorateddoorsteps@gmail.com for a full refund.